Our clients come first. Before, during, and even after the examination. We would love to hear about your experience on the examination day and your contact with Prescan. For us, it's not just about the examination itself, but also the experience surrounding it. A compliment, tip, or complaint. Every form of feedback is valuable to us and can help us continually improve our services.
Despite all the efforts of our staff and physicians, it may happen that you are not satisfied with the way things have gone. This may relate to our medical services, the available facilities, our organization and working methods, or the contact with Prescan employees. We appreciate being informed so that we can discuss your complaint and, if necessary, provide a solution. You can initially submit a complaint using the form below.
If discussing your complaint does not, in your opinion, lead to any or sufficient results, you can submit a formal complaint by completing the form below. The complaints officer will process your complaint and will send a confirmation of receipt within 10 working days. They will begin handling your complaint by initiating an independent investigation. The officer will aim to resolve your complaint promptly, no later than 6 weeks after submission, and to your satisfaction, in accordance with the guidelines of the Wkkgz. They can also advise you on submitting and formulating a complaint. This service is, of course, free of charge.
If we are ultimately unable to resolve the complaint to your satisfaction, you can submit a complaint to the Healthcare Disputes Committee (De Geschillencommissie Zorg). For more information, you can contact the complaints officer. You can find more details in our complaints regulations.
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