Tip
Do you have a tip or suggestion? Feel free to contact our customer service team. We are happy to help and value your feedback.
Contact our customer service team
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Our clients come first. Before, during, and even after the examination. We would love to hear about your experience on the examination day and your contact with Prescan. For us, it's not just about the examination itself, but also the experience surrounding it. A compliment, tip, or complaint. Every form of feedback is valuable to us and can help us continually improve our services.
Do you have a tip or suggestion? Feel free to contact our customer service team. We are happy to help and value your feedback.
Contact our customer service teamDespite the efforts of our staff and doctors, it is possible that you may not be satisfied with certain aspects of our services. This may relate to our medical services, facilities, organisation and working methods, or your contact with Prescan employees. We would appreciate hearing about your complaint so we can discuss it with you and, where necessary, work towards a suitable solution. You can submit your complaint using the form below.
How does our complaints procedure work?
Our complaints officer will contact you within 5 working days and start an independent investigation. We aim to resolve your complaint to your satisfaction within 6 weeks after submission, in accordance with the Wkkgz guidelines. The complaints officer can also advise you on submitting and formulating your complaint. Naturally, this service is free of charge.
If we are ultimately unable to resolve the complaint to your satisfaction, you can submit a complaint to the Healthcare Disputes Committee (De Geschillencommissie Zorg). For more information, you can contact the complaints officer. You can find more details in our complaints regulations.
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